At Brandcow, we stand behind the quality of every custom product we create. We’re here to make sure your experience is seamless, your order is right, and your brand looks great. If something’s off, we’ll make it right — fast.
Returns & Refunds Overview
Due to the nature of custom and personalized products, most orders are not eligible for return or refund once production has begun. However, if a post production issue arises — you’ll get a fix or your money back. No stress.
Refunds & Reprints: What’s Covered
We offer refunds, full credits, or reprints if your order meets any of the following:
1. Incorrect Customization
• The imprint does not match the final approved mockup
• Wrong product or size was delivered
• Missing items in your order
2. Defective Products
• Items arrive damaged or unusable
• Major print defects (smudging, fading, misalignment)
• Apparel with rips, tears, or clear manufacturer flaws
3. Shipping Errors
• Your order was delivered to the wrong address due to our mistake
• Products arrived after your guaranteed delivery date (if one was confirmed in writing)
We will reprint and reship at no cost or issue a refund depending on your preference and urgency.
What’s Not Eligible for Refund
1. Customer-Approved Errors
If you approve a mockup with an error (e.g., wrong logo, color, or size), we cannot refund or reprint. Always double-check your proofs!
2. Minor Variations
• Slight color or placement differences (within industry tolerances)
• Size variances within acceptable manufacturer limits (approx. ±1”)
3. Late Deliveries Without Confirmation/Guarantee
If you needed a rush date but did not get confirmation in writing, we cannot refund based on arrival time.
4. Custom Orders After Production Has Started
Once items are printed, embroidered, or branded — they’re yours. We cannot restock or resell personalized products.
Return Process (If Eligible)
1. Contact Us at howdy@brandcow.co within 5 business days of delivery.
2. Include photos of the issue + your order number.
3. We’ll respond within 1 business day with next steps.
If your claim is approved:
• We may ask you to return a sample for inspection
• We’ll issue a refund, credit, or reprint based on your preference
Refund Timing
• Refunds are issued to the original payment method within 5–10 business days once approved.
• Store credits can be applied instantly to your next order.
Still Have Questions?
We’re here to help! Contact your BrandCow rep or email howdy@brandcow.co and we’ll make it right.
At BrandCow, your brand is our business — and we’re committed to making you look good, every time.